What happens when things go wrong ?

Common traps and tricks

Beware of:

● an extremely low quote compared with others. This may indicate the job’s quality is being compromised, or that the builder may not fully understand what is required
● `sales pitches ́ putting pressure on you to sign a contract quickly to avoid a price increase
● a builder who recommends you get an owner-builder permit while they organise all the building work. The builder may be trying to avoid responsibility and may not have the right kind of licence or Home Building Compensation Fund certificate.

When things go wrong Statutory warranties

Builders and tradespeople must guarantee that their work is fit-for-purpose, performed diligently and delivered in a reasonable timeframe, in line with the contract. Unless otherwise specified, materials should be new and appropriately used. These warranties are time-limited: legal proceedings to enforce them must be commenced within 2 years for all defects, and 6 years for major defects. There is another 6 months for both warranty periods if the defect only became apparent after 18 months or 5 and a half years. Find out more about these warranties on the Fair Trading website.

Resolving a dispute

These steps can help you resolve a dispute:

● you must notify your builder or tradesperson and discuss concerns as soon as you become aware of a problem. Follow up with an email or letter or phone call.

● understand acceptable work standards by downloading the Guide to Standards and Tolerances from the Department of Fair Trade website – click the link below

https://www.fairtrading.nsw.gov.au/housing-and-property/building-and-renovating/after-you-build-or-renovate/guide-to-standards-and-tolerances

● contact Fair Trading for free dispute resolution if you and your builder or tradesperson are unable to resolve the dispute – click the link below

https://www.fairtrading.nsw.gov.au/about-fair-trading/how-we-work/protection-schemes-and-systems/home-building-dispute-resolution

● lodge a claim with the NSW Civil and Administrative Tribunal if you remain unsatisfied with the dispute resolution outcome – click the link below

https://www.ncat.nsw.gov.au

● protect your rights under the Home Building Compensation Fund: contact your insurer as soon as you become aware of defective or incomplete work – click the link below

https://www.icare.nsw.gov.au/builders-and-homeowners/homeowners/what-we-do

DUE DILIGENCE IS ENCOURAGED AT EVERY STEP OF YOUR DECISION PROCESS
ALWAYS TALK TO PREVIOUS CUSTOMERS BEFORE YOU ENGAGE A BUILDER OR TRADESPERSON

Ahmed A

Great people to work with fast efficient and great quality

Matt C

Premier Pointing has been fantastic. Kisha took our initial call, provided a prompt quotation, and guided us through the process for our Federation home. The work was carried out to a high standard by an enthusiastic team led by Barry, who also helped identify solutions to issues found along the way. We have to give special credit to Jamie, who worked tirelessly on the tuckpointing on the front facade. The house looks superb. The job also got the attention of neighbours - one of them also booked the crew for a project. Thanks, team!

Jane Jeronimus

Barry delivered exceptional craftsmanship on our tuck pointing project. His attention to detail, quality of work, and pride in his trade were evident in every part of the job. He was professional, punctual, and very easy to communicate with, making the whole experience seamless. We’re extremely happy with the result and wouldn’t hesitate to recommend Premier Pointing.

Meg Dunworth

Barry did a fabulous job - we are very pleased with the result!

Nicholas Crundall

We engaged Premier to repoint the brick work of our fireplace - and I couldn't be happier with the results. Premier were competitively priced, the quality of the work was exceptional and their customer service was very good. Shout out to Kisha and Barry who I dealt with, thank you both for making it so seamless, Ali and I are stoked with the final result.

Thomas Partalis

Fantastic job by Neil and the team. Highly recommend them.

Jeheon Son

Exceptional. Professional, courteous and customer-centric with an old-school pride in their workmanship. We've had a broad spectrum of trades work on our house in the last 12 months and these guys were heads and shoulders the best experience we had. The reputation of the industry would be very different if it was populated by more companies like Premier Pointing.

Ann Downer

Premier Pointing completed the job ( block of 6 old brick apartments in the Bondi area ). It was on time and within budget. All the team did an excellent job.Neil the Project Manager and Kisha from head office kept us up to date with progress at all times. Very happy to recommend their Company.

Tania Kelly

Hi Barry, Kisha and the crew, thank you so much for the fantastic brick pointing work you have done on our 100 years old house. We cannot be happier with the final result, everything was exceptional, from Barries inspection, communication with Kisha in the office, craftsmen, punctuality and professionalism of the crew! Thank you so much guys for making our house shine again!!

What happens when things go wrong ?

Common traps and tricks

When things go wrong Statutory warranties

Resolving a dispute

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